At Oneou, we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your purchase, our return and refund policy provides guidelines on how you can return products and receive refunds. Please review this policy carefully.
Effective Date: 2024-06-22
Return Policy
Eligibility for Returns
To be eligible for a return, the item must meet the following criteria:
- Condition: The item must be unused, in the same condition that you received it, and in its original packaging.
- Proof of Purchase: A receipt or proof of purchase is required to complete your return.
- Time Frame: Returns must be initiated within 30 days from the date of purchase.
Non-Returnable Items
The following items are not eligible for return:
- Gift cards.
- Downloadable software products.
- Personalized or custom-made items.
- Perishable goods (e.g., food, flowers).
Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at info@oneou.com with your order number, details of the item you wish to return, and the reason for the return.
- Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to return your item.
- Shipping: Ship the item back to us at the address provided. Please ensure the item is securely packaged to avoid damage during transit. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Refund Policy
Processing Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Late or Missing Refunds
If you haven’t received a refund yet, please check the following:
- Bank Account: Check your bank account again.
- Credit Card: Contact your credit card company, as it may take some time before your refund is officially posted.
- Bank: Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at info@oneou.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@oneou.com with details of the defect or damage.
Sale Items
Only regular-priced items may be refunded. Sale items are not eligible for a refund.
Contact Us
If you have any questions about our return and refund policy, please contact us at:
Oneou
Email: info@oneou.com
Address: Tian’an Yungu, Bantian, Longgang, Shenzhen, Guangdong, China